Important Notice: Shipping Update
We regret to inform our customers that we no longer accept orders from countries within the European Union (EU). This decision has been made to ensure compliance with the latest regulatory requirements.
We sincerely apologise for any inconvenience this may cause and deeply appreciate your understanding. We hope to resume selling to the EU in the future once we can fully meet these requirements.
If you have any questions, please feel free to contact us directly.
Thank you for your continued support!
Frequently Asked Questions
LEAD TIME, DELIVERY & TRACKING
UK:
- Digital Visuals are provided within 7 days of ordering.
- Printing takes up to 2 weeks once final proofs have been approved.
- Delivery is sent via DPD Next Day Tracked and usually takes 1-3 Days.
USA:
- Digital Visuals are provided within 7 days of ordering.
- Printing takes up to 2 weeks once final proofs have been approved.
- Delivery is £30 via DPD Express Tracked and usually takes 3-10 Days.
INTERNATIONAL DELIVERY:
Any international delivery may exceed estimated delivery time. The delivery estimate is not guaranteed. Birdhouse197 cannot be held responsible for any postal delays.
CUSTOMS & IMPORT CHARGES:
For certain countries, there may be customs charges to pay. Please keep this in mind and check with your local authority if unsure. Birdhouse197 cannot be held liable for any custom charges incurred.
Yes we do, postage costs £30 and is send via FedEx Express Tracked. Tracking details will be porvided once your order is packed and ready to go.
Many of our orders go to the US.
We regret to inform our customers that we no longer accept orders from countries within the European Union (EU). This decision has been made to ensure compliance with the latest regulatory requirements.
There are multiple shipping options at checkout, if you're in a rush please contact us before ordering to check that it's do-able.
Most orderes sent via DPD (UK) or FedEx (USA) will arrive within 1 week. Other contries may take longer.
It's rare but sometime sorders get delayed at customs.
Click here for full information on delivery & lead time.
REVIEWS & TESTIMONIALS
Yes! We have lots of glowing Google reviews & we have over 1800 5 Star reviews on Etsy.
Yes, our Instagram and TikTok can be found
DESIGNING & CUSTOMISATION
There are 4 main stages to the desgn process; Designing, Proofing, Printing & Delivery.
Click here to read more.
Yes, all of the information and text can be customised.
I always send a digital draft version for approval before printing and posting. This will allow you to see the design and request any alterations to ensure it is perfect on arrival.
Yes, the background can be printed in any colour or gradient. Foil can be gold, silver, copper, iridescent or rose gold.
Lead Times & Frequently Asked Questions – Birdhouse197
What is the lead time for orders?
Our lead time varies depending on the complexity of your order. Typically, digital mock-ups are provided within 2-3 business days, and printing takes an additional 5-7 business days. For urgent orders, we offer a rush service. Contact us for more details.
Can I customize the designs?
Yes, all of our designs are fully customizable. You can request changes to colors, fonts, and layouts to match your wedding theme. Simply provide your preferences when placing your order.
Do you ship internationally?
Absolutely! We ship worldwide with secure packaging to ensure your stationery arrives in perfect condition. All international orders include tracking information.