Shipping policy
Free Shipping
We offer free shipping on most orders to the United Kingdom, United States, Australia, and Canada.
European Union (EU) Orders – Important Notice
Due to recent regulatory changes, we no longer accept orders from countries within the European Union (EU).
Important Notice: Shipping Update
We regret to inform our customers that we no longer accept orders from countries within the European Union (EU). This decision has been made to ensure compliance with the latest regulatory requirements.We sincerely apologise for any inconvenience this may cause and appreciate your understanding. We hope to resume selling to the EU in the future once we can fully meet these requirements.
Estimated Lead Times
United Kingdom
- Digital Visuals: Provided within 7 days of ordering.
- Printing: Up to 2 weeks after final proofs have been approved.
- Delivery: Sent via DPD Next Day Tracked, usually taking 1-3 days.
United States
- Digital Visuals: Provided within 7 days of ordering.
- Printing: Up to 2 weeks after final proofs have been approved.
- Delivery: Sent via FedEx, usually taking 3-10 days. Free on orders of US$50 or more, and US$6.50 on orders under US$50. Express delivery is available at checkout for US$20.
International Delivery
- Delivery times may vary depending on location and local postal services.
- International delivery estimates are not guaranteed.
- Birdhouse197 cannot be held responsible for any postal delays.
Shipping Fees for Certain Items
While all bespoke invitations and card orders include free delivery, some products may be subject to shipping fees, including:
- Boards and prints
- Smaller items
Shipping costs for these products will be calculated and displayed at checkout.
Express Delivery
Expedited shipping options may be available for certain orders. If applicable, express delivery upgrades will be provided at checkout.
Customs & Import Charges
- Orders shipped outside of the UK may be subject to customs duties or import taxes.
- The recipient is responsible for any additional charges imposed by local authorities.
- Birdhouse197 is not liable for any customs fees incurred.
For further inquiries regarding our shipping policy, please contact us.