Frequently Asked Questions
LEAD TIME, DELIVERY & TRACKING
UK:
- Digital Visuals are provided within 7 days of ordering.
- Printing takes up to 2 weeks once final proofs have been approved.
- Delivery is sent via DPD Next Day Tracked and usually takes 1-3 Days.
USA:
- Digital Visuals are provided within 7 days of ordering.
- Printing takes up to 2 weeks once final proofs have been approved.
- Standard delivery is free via FedEx and usually takes 3-10 Days.
- Express delivery may be available.
EU & International Orders:
- Digital Visuals are provided within 7 days of ordering.
- Printing takes up to 2 weeks once final proofs have been approved.
- Standard delivery usually takes 3-10 Days.
- Express delivery may be available
INTERNATIONAL DELIVERY:
Any international delivery may exceed the estimated delivery time. The delivery estimate is not guaranteed. Birdhouse197 cannot be held responsible for any postal delays.
CUSTOMS & IMPORT CHARGES:
For certain countries, there may be customs charges to pay. Please keep this in mind and check with your local authority if unsure. Birdhouse197 cannot be held liable for any customs charges incurred.
Yes! We officially ship to all EU countries. We are fully compliant with the latest EU General Product Safety Regulations. To meet these requirements, a small safety and traceability insert is included in every order.
Yes, we do! We send via FedEx.
Many of our orders go to the US and get there very quickly.
We regret to inform our customers that we no longer accept orders from countries within the European Union (EU). This decision has been made to ensure compliance with the latest regulatory requirements.
There are multiple shipping options at checkout, if you're in a rush please contact us before ordering to check that it's do-able.
REVIEWS & TESTIMONIALS
Yes! We have lots of glowing Google reviews & we have over 2000 5 Star reviews on Etsy & Google.
Yes, our Instagram and TikTok can be found
DESIGNING & CUSTOMISATION
Yes, we are happy to provide samples on request. Please pop us a message to discuss.
There are 4 main stages to the design process; Designing, Proofing, Printing & Delivery.
Click here to read more.
Yes, all of the information and text can be customised.
I always send a digital draft version for approval before printing and posting. This will allow you to review the design and request any necessary alterations to ensure it is perfect upon arrival.
Yes, the background can be printed in any colour or gradient. Foil can be gold, silver, copper, iridescent or rose gold.
| Destination | Visual Proofs | Amendments | Production Time | Estimated Transit |
|---|---|---|---|---|
|
UK
|
Within 7 days
|
Unlimited (2-3 days each)
|
Up to 2 weeks
|
1-3 Days
|
|
USA & Canada
|
Within 7 days
|
Unlimited (2-3 days each)
|
Up to 2 weeks
|
3-10 Days
|
|
EU
|
Within 7 days
|
Unlimited (2-3 days each)
|
Up to 2 weeks
|
3-10 Days
|
|
Australia
|
Within 7 days
|
Unlimited (2-3 days each)
|
Up to 2 weeks
|
7-15 Days
|
|
Global
|
Within 7 days
|
Unlimited (2-3 days each)
|
Up to 2 weeks
|
2 - 15 Days
|
Important Delivery & Production Notes
- Estimated Timelines: All listed times are estimates. During exceptionally busy wedding seasons, digital visuals and proofs may take longer than the standard 7 days.
- Production Start: The production lead time begins only once you have given final approval on your digital proofs.
- Foiled Products: Printing times vary by finish. Please note that custom foiled products are more complex and may take over 14 days to complete.
- Customs & Transit: International transit times are estimates and may be subject to delays during local customs processing.
- Rush Orders: If you require your stationery urgently, please contact us before placing your order to ensure we can accommodate your timeline.
- EU Compliance: All orders shipped to the European Union include mandatory safety and traceability inserts as required by the General Product Safety Regulation (GPSR).